Accidentally created account with wrong email address - Won't let me create a new acocunt?

[adamk1169]

Hello everyone, 

I tried signing my PDF using Acrobat Pro 2017 and it prompted me to "sign in" which then prompted me to "create a new account".

I accidentally created a new account with an incorrect email address and now I keep getting prompted to verify my email which I can't because its an incorrect email address.

I've tried creating a new PDF but still the same thing.

Please help!

Thanks

[Allta Media]

You can change the email address associated with your Adobe ID account. In Acrobat, go to Help > Manage my account (let me know if you don't see this in Acrobat 2017). This will launch a browser window where you can change your Adobe ID information.

Likes

[Allta Media]

You can change the email address associated with your Adobe ID account. In Acrobat, go to Help > Manage my account (let me know if you don't see this in Acrobat 2017). This will launch a browser window where you can change your Adobe ID information.

[adamk78]

Hi Alita, 

Thanks for your eply.

I tried to change the email and I get another error?

"Primary email (Adobe ID) must have a valid value" ?

The email address i'm entering is a valid one?

[Allta Media]

Sounds like you'll need to go through customer service.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.