Highlighted

Accidentally created account with wrong email address - Won't let me create a new acocunt?

New Here ,
Jan 29, 2020

Copy link to clipboard

Copied

Hello everyone, 

 

I tried signing my PDF using Acrobat Pro 2017 and it prompted me to "sign in" which then prompted me to "create a new account".

 

I accidentally created a new account with an incorrect email address and now I keep getting prompted to verify my email which I can't because its an incorrect email address.

 

I've tried creating a new PDF but still the same thing.

 

Please help!

 

Thanks

 

 

Topics

Adobe Sign forms, How to sign, Self sign

Views

1.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Accidentally created account with wrong email address - Won't let me create a new acocunt?

New Here ,
Jan 29, 2020

Copy link to clipboard

Copied

Hello everyone, 

 

I tried signing my PDF using Acrobat Pro 2017 and it prompted me to "sign in" which then prompted me to "create a new account".

 

I accidentally created a new account with an incorrect email address and now I keep getting prompted to verify my email which I can't because its an incorrect email address.

 

I've tried creating a new PDF but still the same thing.

 

Please help!

 

Thanks

 

 

Topics

Adobe Sign forms, How to sign, Self sign

Views

1.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 29, 2020 0
Adobe Community Professional ,
Jan 29, 2020

Copy link to clipboard

Copied

You can change the email address associated with your Adobe ID account. In Acrobat, go to Help > Manage my account (let me know if you don't see this in Acrobat 2017). This will launch a browser window where you can change your Adobe ID information.

 

Likes

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 29, 2020 0
New Here ,
Jan 29, 2020

Copy link to clipboard

Copied

Hi Alita, 

 

Thanks for your eply.

I tried to change the email and I get another error?

 

"Primary email (Adobe ID) must have a valid value" ?

 

The email address i'm entering is a valid one?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 29, 2020 0
Adobe Community Professional ,
Jan 29, 2020

Copy link to clipboard

Copied

Sounds like you'll need to go through customer service.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 29, 2020 0