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Hello,
I have tried to get support but keep getting routed here, which is very frustrating.
Creative cloud member here. A few months ago a changed my primary email address and downgraded my cc membership. Now, I have upgraded again but I am having trouble with the Sign and Send service. In both cloud and desktop I am getting error message. The cloud error message is most revealing:
"We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."
Can someone from support please look into this for me: screen caps below.
Hey Edward,
We sincerely apologize for the delay in responding to your complaint and really sorry to hear about the frustrating experience so far.
"We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."
You did cancel the subscription for creative cloud, but when you resubscribed was it under the same email or a different email address?
This issue arises when the Adobe ID is being changed but the E-Sign account is not automatically updat
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Hello,
Can someone from Adobe Support please look into this issue for me. I have no way of contacting support direct, which is very frustrating. Adobe's support absolutely SUCKS. See transcript of chat conversation.
16:14:25
Aastha Garg:
16:14:35
Edward Dixon:
16:14:49
Aastha Garg:
16:14:56
Edward Dixon:
16:15:46
Aastha Garg:
16:16:06
Edward Dixon:
16:17:34
Aastha Garg:
16:19:58
Aastha Garg:
16:20:03
Edward Dixon:
16:21:27
Edward Dixon:
16:22:02
Aastha Garg:
16:22:14
Aastha Garg:
16:22:30
Edward Dixon:
16:23:09
Edward Dixon:
16:23:22
Edward Dixon:
16:24:45
Aastha Garg:
16:25:58
Edward Dixon:
16:26:14
Edward Dixon:
16:26:50
Aastha Garg:
16:28:12
Edward Dixon:
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Hey Edward,
We sincerely apologize for the delay in responding to your complaint and really sorry to hear about the frustrating experience so far.
"We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."
You did cancel the subscription for creative cloud, but when you resubscribed was it under the same email or a different email address?
This issue arises when the Adobe ID is being changed but the E-Sign account is not automatically updated if there is already an E-Sign account with the new email address.
Looking at your account information it seems to that you have activated the subscription under same account. Which should now have synced with the new subscription of Creative Cloud. You just need to try Sign Out and Sign In back to the account.
We hope that the issue has now been rectified and your services are up and running fine now? Or you are still looking for the resolution to this problem?
Regards,
Akanchha