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Administrator "Search Document" Issues in "Manage" Tab

New Here ,
Oct 10, 2017

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HI there,

My place of business has a shared group of 6 users with Adobe Sign. Four of the users are administrators. Two of said administrators can search for any form under "Manage", even if they did not create or send it, and be able to find and print/save/etc. The other two cannot search or see the same certain forms.

Is there a setting that could be turned off to where they cannot see this? Any help would be wonderful.

Thank you,

Hi Annsleyamelia,

Sorry for the delay in response.

It seems that both of the users are set as an account administrator. That is the reason they are able to search all the documents under the manage tab.

To change the level of authority, login to Adobe Sign as in Account Admin.

Then navigate to Account > Users. Select the user and then click on "Edit user" link. See the screenshot below:

An Edit window will pop-up as shown in the screenshot below:

Please make sure that the box for "User is an account administrator" is unchecked.

If you want to set the user as a group administrator, check the box for group administrator.

Click on Save at the bottom to save the changes.

In a similar way check the authority level of each user.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

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Bug Error, Questions Need Help

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Administrator "Search Document" Issues in "Manage" Tab

New Here ,
Oct 10, 2017

Copy link to clipboard

Copied

HI there,

My place of business has a shared group of 6 users with Adobe Sign. Four of the users are administrators. Two of said administrators can search for any form under "Manage", even if they did not create or send it, and be able to find and print/save/etc. The other two cannot search or see the same certain forms.

Is there a setting that could be turned off to where they cannot see this? Any help would be wonderful.

Thank you,

Hi Annsleyamelia,

Sorry for the delay in response.

It seems that both of the users are set as an account administrator. That is the reason they are able to search all the documents under the manage tab.

To change the level of authority, login to Adobe Sign as in Account Admin.

Then navigate to Account > Users. Select the user and then click on "Edit user" link. See the screenshot below:

An Edit window will pop-up as shown in the screenshot below:

Please make sure that the box for "User is an account administrator" is unchecked.

If you want to set the user as a group administrator, check the box for group administrator.

Click on Save at the bottom to save the changes.

In a similar way check the authority level of each user.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

Topics

Bug Error, Questions Need Help

Views

185

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 12, 2017

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Hi Annsleyamelia,

Sorry for the delay in response.

It seems that both of the users are set as an account administrator. That is the reason they are able to search all the documents under the manage tab.

To change the level of authority, login to Adobe Sign as in Account Admin.

Then navigate to Account > Users. Select the user and then click on "Edit user" link. See the screenshot below:

An Edit window will pop-up as shown in the screenshot below:

Please make sure that the box for "User is an account administrator" is unchecked.

If you want to set the user as a group administrator, check the box for group administrator.

Click on Save at the bottom to save the changes.

In a similar way check the authority level of each user.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

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Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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