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Adobe Digital Signature

New Here ,
Jul 13, 2019

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Im attempting to digitally sign documents using a military cac. My reader is an SCR3310. New Card, works on other websites to gain access but adobe says my credentials are invalid after I save the file but prior to it allowing me to sign. "The credential selected for signing is invalid" makes no sense an I dont know what to do from here. please help.

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Adobe Digital Signature

New Here ,
Jul 13, 2019

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Im attempting to digitally sign documents using a military cac. My reader is an SCR3310. New Card, works on other websites to gain access but adobe says my credentials are invalid after I save the file but prior to it allowing me to sign. "The credential selected for signing is invalid" makes no sense an I dont know what to do from here. please help.

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New Here ,
Jul 13, 2019

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I need to sign up for signing signatures with adobe and the reader so i can see what im signing

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Amal. LATEST
Adobe Employee ,
Aug 07, 2019

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Hi Curtise,

Apologies for the delay in response, I hope you would be able to fix it by now.

If the problem still persists, we need some more information for a better understanding:

  • What is the application and the version you are using to digitally sign the documents? To check the version of the application you may please refer to the link  - Identify the product and its version for Acrobat and Reader DC
  • What is the OS and the version?
  • What is the workflow/steps you are doing to digitally sign the documents?

Regards,

Amal

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