Adobe sign and Egnyte

[cdaa60787897]

I have activated Adobe Sign for our Egnyte account, but when I seek to use it, I get the following error message from Adobe Missing credentials, please configure your Adobesign account or ask your admin to configure and enable service account. When in the account, the signature and all information is set up. Need some assistance please.

[MeenakshiNegi · Accepted solution]

Hi Cdaa,

Sorry for the delay in response.

Could you please confirm the type of Adobe Sign account you are using currently?

It would be helpful if you can share the email address in a private message under which you have registered the service.

Take help of the steps mentioned here How Do I Send Private Message to initiate a private message.

If you have the subscribed account, you can contact the Adobe Sign support team using the steps provided below:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you need any help.

Regards,

Meenakshi