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Adobe sign and Egnyte

New Here ,
Sep 04, 2018

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I have activated Adobe Sign for our Egnyte account, but when I seek to use it, I get the following error message from Adobe Missing credentials, please configure your Adobesign account or ask your admin to configure and enable service account. When in the account, the signature and all information is set up. Need some assistance please.

Hi Cdaa,

Sorry for the delay in response.

Could you please confirm the type of Adobe Sign account you are using currently?

It would be helpful if you can share the email address in a private message under which you have registered the service.

Take help of the steps mentioned here How Do I Send Private Message to initiate a private message.

If you have the subscribed account, you can contact the Adobe Sign support team using the steps provided below:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you need any help.

Regards,

Meenakshi

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Adobe sign and Egnyte

New Here ,
Sep 04, 2018

Copy link to clipboard

Copied

I have activated Adobe Sign for our Egnyte account, but when I seek to use it, I get the following error message from Adobe Missing credentials, please configure your Adobesign account or ask your admin to configure and enable service account. When in the account, the signature and all information is set up. Need some assistance please.

Hi Cdaa,

Sorry for the delay in response.

Could you please confirm the type of Adobe Sign account you are using currently?

It would be helpful if you can share the email address in a private message under which you have registered the service.

Take help of the steps mentioned here How Do I Send Private Message to initiate a private message.

If you have the subscribed account, you can contact the Adobe Sign support team using the steps provided below:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you need any help.

Regards,

Meenakshi

Views

128

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Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 19, 2018

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Hi Cdaa,

Sorry for the delay in response.

Could you please confirm the type of Adobe Sign account you are using currently?

It would be helpful if you can share the email address in a private message under which you have registered the service.

Take help of the steps mentioned here How Do I Send Private Message to initiate a private message.

If you have the subscribed account, you can contact the Adobe Sign support team using the steps provided below:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you need any help.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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