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Adobe Sign Developer Account fails to Provision

New Here ,
Oct 27, 2017

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My email address was previously used to create a trial account, which has since been migrated to another email address. There is no Adobe Sign account attached to my email right now, but the system prevents me from creating one.

The error is:

"Unable to provision new Adobe Sign Developer Account

The email address you entered to sign up has either:

- previously been used for an Adobe Sign trial, or

- you already have an existing Adobe Sign account"

Creating a developer account with another email is not an option. It needs to be tied to my corporate email. This issue is rather urgent as I am working on a deliverable for a large enterprise client that is time-sensitive. I've had zero success attempting to engage Adobe via phone or chat (I've already been directed to 5 different people). The solution should be simple: Somewhere on Adobe's backend is a checkbox that needs to be unchecked.

Thank you in advance.

Atul SainiMadisonMLeupp

if the email in question is the same as you use for this forum, then it does indeed already exists with a Developer account right now.

Topics

Bug Error, Questions Need Help

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Adobe Sign Developer Account fails to Provision

New Here ,
Oct 27, 2017

Copy link to clipboard

Copied

My email address was previously used to create a trial account, which has since been migrated to another email address. There is no Adobe Sign account attached to my email right now, but the system prevents me from creating one.

The error is:

"Unable to provision new Adobe Sign Developer Account

The email address you entered to sign up has either:

- previously been used for an Adobe Sign trial, or

- you already have an existing Adobe Sign account"

Creating a developer account with another email is not an option. It needs to be tied to my corporate email. This issue is rather urgent as I am working on a deliverable for a large enterprise client that is time-sensitive. I've had zero success attempting to engage Adobe via phone or chat (I've already been directed to 5 different people). The solution should be simple: Somewhere on Adobe's backend is a checkbox that needs to be unchecked.

Thank you in advance.

Atul SainiMadisonMLeupp

if the email in question is the same as you use for this forum, then it does indeed already exists with a Developer account right now.

Topics

Bug Error, Questions Need Help

Views

208

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 31, 2017

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if the email in question is the same as you use for this forum, then it does indeed already exists with a Developer account right now.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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