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Adobe Sign, email asking to delegate

New Here ,
Jan 02, 2020

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I have a users that is getting request to sign documents on Adobe Sign but the email where he is getting notified is only showing an option "to delegate an authorized signer" before he would get the "normal" email with the option to "Review and sign". We have done several test with several users and he is the only experiencing this issue.

Issue has been solved, our account administrator detected that the user account somehow became inactive.

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Adobe Sign, email asking to delegate

New Here ,
Jan 02, 2020

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I have a users that is getting request to sign documents on Adobe Sign but the email where he is getting notified is only showing an option "to delegate an authorized signer" before he would get the "normal" email with the option to "Review and sign". We have done several test with several users and he is the only experiencing this issue.

Issue has been solved, our account administrator detected that the user account somehow became inactive.

Topics

Enterprise, Troubleshooting

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322

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Community Beginner ,
Jan 03, 2020

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Hi There,

i have today the same Problem only.

Thanks for help

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Adobe Employee ,
Jan 06, 2020

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Moving your query to the correct community 'Adobe Sign', experts here will be able to help you better. 

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Community Beginner ,
Jan 06, 2020

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hi can you give me a link i think we are hear in adobe signs community

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Adobe Employee ,
Jan 07, 2020

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Hi there,

 

As you have mentioned above, the email received at signers end shows the option only "to delegate an authorized signer". 

Would you mind sharing screenshot of the email received by the signer?

You have mentioned that the issue occurs only with a particular user. Could you please ask the user if the issue occurs with every document he received for signature?

 

We will be waiting for your response.

Let us know if you need any help.

 

Regards,

Meenakshi

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New Here ,
Jan 07, 2020

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Issue has been solved, our account administrator detected that the user account somehow became inactive.

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