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Adobe Sign install didn't install all the packages?

New Here ,
Jun 05, 2019

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Looking in my Salesforce org I noticed when we installed the Adobe sign Agreements, that we are missing the custom setting "Adobe Sign Agreement Recipient Settings". Has anyone had this happen where a settings package was not installed, how should I proceed moving forward?

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Adobe Sign install didn't install all the packages?

New Here ,
Jun 05, 2019

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Looking in my Salesforce org I noticed when we installed the Adobe sign Agreements, that we are missing the custom setting "Adobe Sign Agreement Recipient Settings". Has anyone had this happen where a settings package was not installed, how should I proceed moving forward?

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Adobe Employee ,
Jun 06, 2019

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Moving this thread to Adobe Sign​ community, experts here will be able to assist you better.

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Adobe Employee ,
Jun 18, 2019

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Hi Carterf,

Sorry for the delay in response.

As you need help with the Adobe Sign salesforce integration, please refer to the following help documents.

- Salesforce Integration |

- Integration reference guides | Adobe Sign

Check if that helps.

If that does not help, I would suggest contact support team to get this checked.

For the subscribed account, find below the steps to contact support:

• Log in to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you need any help or if you experience any issue.

Regards,

Meenakshi

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