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Adobe sign not loading, stuck on preparing document

New Here ,
Mar 01, 2017

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I am using Adobe Sign on Windows 10 with Chrome and haven't been able to load a document.  The program hangs at preparing document.  I have tried multiple computers and browsers without success.  Anyone know what's going on or how to fix?screenshot.png

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Bug Error

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Adobe sign not loading, stuck on preparing document

New Here ,
Mar 01, 2017

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I am using Adobe Sign on Windows 10 with Chrome and haven't been able to load a document.  The program hangs at preparing document.  I have tried multiple computers and browsers without success.  Anyone know what's going on or how to fix?screenshot.png

Topics

Bug Error

Views

821

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Mar 01, 2017

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I was able to fix this problem by deleting the offending document and uploading a new copy.  Not sure what the issue was perhaps the first one was corrupted somehow.

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