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Adobe sign not working with outlook

Community Beginner ,
Nov 14, 2019

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I use Adobe Acrobat DC from my creative cloud account documents out for esign.

As from yesterday the signature request email that I send round my work place (workplace using Microsoft outlook) no longer receive a link to the document to sign.  

I have now tried to send the esign document to my personal gmail account and it works fine.  

Our IT dept have looked into all of this and are absolutely baffled by it.  So am I.

I have attached and image of the esign that is sent to my work.  Note that the blue blutton to click on is missing.

Help on this would be much appreciated as my sign documents are really stacking up.!!

Capture.JPG

 

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Adobe sign not working with outlook

Community Beginner ,
Nov 14, 2019

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I use Adobe Acrobat DC from my creative cloud account documents out for esign.

As from yesterday the signature request email that I send round my work place (workplace using Microsoft outlook) no longer receive a link to the document to sign.  

I have now tried to send the esign document to my personal gmail account and it works fine.  

Our IT dept have looked into all of this and are absolutely baffled by it.  So am I.

I have attached and image of the esign that is sent to my work.  Note that the blue blutton to click on is missing.

Help on this would be much appreciated as my sign documents are really stacking up.!!

Capture.JPG

 

Topics

Troubleshooting

Views

332

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 29, 2019

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Hi there,

 

Sorry for the delay in response.

 

The team is aware of this issue.

Please refer to the following thread for simialr discussion.

https://community.adobe.com/t5/adobe-sign/adobe-e-signature-emails-do-not-have-the-link-to-view-and-...

 

Hope that helps.

 

Regards,

Meenakshi

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New Here ,
Apr 10, 2020

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Our company also uses Adobe Sign, and have been experiencing this issue recently as well. 

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