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Adobe Sign "Apply" Button Problem

New Here ,
Jun 15, 2016

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We have used Adobe Echosign / Sign for about 18 months or so now with very few problems, but I currently have a client who claims he is unable to sign our Contract. It's a standard Contract which we use every week so I know the problem is not with our Contract template.

The client is using Windows 7 Pro and Firefox but he has also just tried with Chrome and had no success.

He states :

1) The pop window for the initials comes up.

2) The problem is that once the initial is drawn ( Draw), the 'Apply' button does not function.... therefore the initial does not get captured in the appropriate small box..

Can anybody offer any suggestions on what might be the cause of this problem?

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Bug Error, Questions Need Help

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Adobe Sign "Apply" Button Problem

New Here ,
Jun 15, 2016

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We have used Adobe Echosign / Sign for about 18 months or so now with very few problems, but I currently have a client who claims he is unable to sign our Contract. It's a standard Contract which we use every week so I know the problem is not with our Contract template.

The client is using Windows 7 Pro and Firefox but he has also just tried with Chrome and had no success.

He states :

1) The pop window for the initials comes up.

2) The problem is that once the initial is drawn ( Draw), the 'Apply' button does not function.... therefore the initial does not get captured in the appropriate small box..

Can anybody offer any suggestions on what might be the cause of this problem?

Topics

Bug Error, Questions Need Help

Views

189

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 21, 2016

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Hi Sarak,

I hope your client is entering a valid name in the Draw tab along with scribbling his initials in. If you don't enter a name/initial in the text box OR you forget to scribble - APPLY button won't become active. You need to do both.

Screen Shot 2016-06-21 at 3.36.53 PM.png

Hope this helps!

Sameer Puri

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