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Adobe Sign trial results in error

New Here ,
Aug 30, 2017 Aug 30, 2017

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I just signed up for a free trial of Adobe Sign, but during the sign up I found that I apparently had an Adobe account already. I reset my password and signed in, but received the message below. I have no idea who my account administrator is, so is there a way around this, or do I need to create a new account with a different email to get the free trial to work fully?

"You are not authorized to send documents for signature. Please contact your account administrator."

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