Adobe Sign was unable to create your agreement because the document could not be thumbnailed.

[Avhbiz]

Hi - getting this error this morning just doing my normal form... please help?

Error message is: Adobe Sign was unable to create your agreement because the document could not be thumbnailed.

[MeenakshiNegi · Accepted solution]

Hi Vianneh,

Sorry for the delay in response.

The error message that you have shared above seems to be the document specific issue.

Did you check if you get this error with particular files or with all?

If you are still experiencing the issue, I would request you to contact support and get this checked.

For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you need any help or have any questions.

Regards,

Meenakshi