Adobe sign was unable to create your agreement because the document was not thumbnailed

[Berman777]

Unable to send document to be signed.  This is the error message I'm receiving:

Adobe sign was unable to create your agreement because the document was not thumb nailed

Can anyone help? 

[billb98137782]

Did you get an answer to this?  I have the same error

[jlbcl]

Same. I tried different docs, pdfs, etc. and I get the same error.

Hopefully someone can help

[brettef65697770]

Ditto, and I'm getting this error on the exact same documents (with a couple of typographical error correction changes) that successfully went out yesterday with no issues. Keeps happening no matter how many times I try. It would be nice if Adobe would make chat help and/or real time service information available for Adobe Sign, which I pay for as part of my subscription, I have agreements that need to get out and without any feedback available it's difficult.

[howardb66783043]

No I have not

Best,

Howard Bright

[jlbcl]

Mine started working as well.

Seems like it's a widespread server side issue

[MeenakshiNegi · Accepted solution]

Hi All,

On August 18th, 2017, Adobe Sign experienced a 63 minute period of elevated errors due to a problem with our rasterization system. The incident began at 9:27 AM PT when the temporary directories associated with these rasterization servers started running out of inodes. As a result, rasterization failed, and customers were impacted when creating or fetching documents. The servers were rebooted and service was restored at 10:30AM PT. The root cause of the problem was a bug introduced in the 9.1 release with changes to the rasterization process. The bug is scheduled to be fixed in the next service update and as an interim measure, an automated clean-up script has been deployed to manage the inode consumption. In addition, new alarms have been added to look for inode exhaustion.

We appreciate your business and sincerely apologize for any inconvenience this may have caused.

Let us know if you need any help.

Regards,

Meenakshi

[sarahh86047555]

SAME PROBLEM HERE, AND NOW ON HOLD FOR THE PAST 20 MINUTES WAITING TO SPEAK TO A HUMAN...CUSTOMERS WAITING...

[brettef65697770]

mine just worked, hopefully they've corrected whatever the issue and all of yours go as well

[OgechiOA]

I'm receiving this same issue on a document that i'm trying to send for signature.  

[alan_nm]

Hi there,

I am having this issue again now. It is exactly the same. Is Adobe experiencing errors same as three years ago?

[default1wkpt7fahxv8]

We faced the same issue again last week two. Lasted for a few days, where Adobe would give us this error, then went away again without us ever changing any of our systems. The same files that would cause this issue last week works fine now, when we call the same APIs.