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Adobe Sign - We experienced problems with Adobe login. Please try again.

New Here ,
Feb 12, 2019

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! !I have been unable to log into my Adobe Sign account. I receive the error in the title. When I try to contact support it wants me to login with the same account, so I am stuck. I can use my login for other areas of Adobe (ie,... Creative Cloud or this forum) Anyone have any thoughts or a direct contact phone number? Thanks!

"We experienced problems with Adobe login. Please try again."

Steps I've taken so far

  • tried again
  • tried different browsers
  • tried browsers in in-private/incognito mode
  • tried a different computer all together
  • reset my password successfully only to continue to receive the error.
  • check with another user in our account (he could login)

adobe sign error.png

Hi Paul,

This generally happens when you set an email address which is already registered under an Adobe Sign account.

That means you already had an Adobe Sign account with that email address.

In this case, you will need to free that email from the old account.

Then only it will be able to send a document for signature using the current account.

As you are not able to contact support, I am sending you the private message.

Please check your inbox and refer to the steps provided in the message.

Let us know if you need any help.

Regards,

Meenakshi

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Bug Error, Questions Need Help

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Adobe Sign - We experienced problems with Adobe login. Please try again.

New Here ,
Feb 12, 2019

Copy link to clipboard

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! !I have been unable to log into my Adobe Sign account. I receive the error in the title. When I try to contact support it wants me to login with the same account, so I am stuck. I can use my login for other areas of Adobe (ie,... Creative Cloud or this forum) Anyone have any thoughts or a direct contact phone number? Thanks!

"We experienced problems with Adobe login. Please try again."

Steps I've taken so far

  • tried again
  • tried different browsers
  • tried browsers in in-private/incognito mode
  • tried a different computer all together
  • reset my password successfully only to continue to receive the error.
  • check with another user in our account (he could login)

adobe sign error.png

Hi Paul,

This generally happens when you set an email address which is already registered under an Adobe Sign account.

That means you already had an Adobe Sign account with that email address.

In this case, you will need to free that email from the old account.

Then only it will be able to send a document for signature using the current account.

As you are not able to contact support, I am sending you the private message.

Please check your inbox and refer to the steps provided in the message.

Let us know if you need any help.

Regards,

Meenakshi

Topics

Bug Error, Questions Need Help

Views

1.2K

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Feb 19, 2019

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Hi Paulf,

Sorry for the delay in response.

It seems that the credentials that you are using to login to the Adobe Sign account are not correct.

Could you please confirm if you have recently made any changes to the Adobe ID or the Adobe Sign email address?

If you are still experiencing the issue, please share your Adobe Sign email address in a private message that you are using to log in.

To initiate a private message, refer to the steps mentioned here How Do I Send Private Message

NOTE: Please do not share your email address or any other personal details here in the forums or any other social sites.

Let us know if you need any help.

Regards,

Meenakshi

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New Here ,
Feb 19, 2019

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I changed the ID to handoff to another user but it requires I login to verify. I don’t know how to go about resetting the password at this point.

PAUL FORBING

Tahoe Partners

[Details are removed by moderator]

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Adobe Employee ,
Feb 19, 2019

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Hi Paul,

This generally happens when you set an email address which is already registered under an Adobe Sign account.

That means you already had an Adobe Sign account with that email address.

In this case, you will need to free that email from the old account.

Then only it will be able to send a document for signature using the current account.

As you are not able to contact support, I am sending you the private message.

Please check your inbox and refer to the steps provided in the message.

Let us know if you need any help.

Regards,

Meenakshi

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New Here ,
Apr 22, 2020

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hi im having the same issue how can i fix it

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Community Beginner ,
Apr 23, 2020

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We've been discussing this same problem in this thread - https://community.adobe.com/t5/adobe-sign/we-experienced-problems-with-the-adobe-login-please-try-ag...

 

In my case, my account was locked but the error message never told me that. I had to call in (the phone number is in that thread also) to get them to reset it. Same thing seemed to happen for someone else and that had to clear something on his account as well.  I wish you luck!

 

matt

 

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