Highlighted

Adobe Sign Will Not Upload Word Doc

New Here ,
Jan 25, 2018

Copy link to clipboard

Copied

After 2 years with no issues, Adobe sign will not allow me to upload my Word Doc file.  I get this error so I cleared all formatting and still will not upload:The transient document was deleted from the system because Adobe Sign could not process the document. This can happen if uploaded document contains scripts, macros or Visual Basic code. You may wish to inspect your document for these elements, remove them, and try uploading the document again. https://na1.documents.adobe.com/public/compose

Any suggestions?

Hi All,

Sorry for the inconvenience caused.

The issue has been resolved now.

Please check if you can upload the documents without any issue.

If you still get the error or experience any issue, please contact support or create the support case to report the same.

Take help of the steps mentioned below:

Let us know if you need any help.

Regards,

Meenakshi

Topics

Questions Need Help

Views

772

Likes

Translate

Translate

Report

Report
This conversation has been locked.

Adobe Sign Will Not Upload Word Doc

New Here ,
Jan 25, 2018

Copy link to clipboard

Copied

After 2 years with no issues, Adobe sign will not allow me to upload my Word Doc file.  I get this error so I cleared all formatting and still will not upload:The transient document was deleted from the system because Adobe Sign could not process the document. This can happen if uploaded document contains scripts, macros or Visual Basic code. You may wish to inspect your document for these elements, remove them, and try uploading the document again. https://na1.documents.adobe.com/public/compose

Any suggestions?

Hi All,

Sorry for the inconvenience caused.

The issue has been resolved now.

Please check if you can upload the documents without any issue.

If you still get the error or experience any issue, please contact support or create the support case to report the same.

Take help of the steps mentioned below:

Let us know if you need any help.

Regards,

Meenakshi

Topics

Questions Need Help

Views

773

Likes

Translate

Translate

Report

Report
New Here ,
Jan 25, 2018

Copy link to clipboard

Copied

I am having the same issue with PDF's. Same response and I have had no issues until tonight

Likes

Translate

Translate

Report

Report
Community Beginner ,
Jan 25, 2018

Copy link to clipboard

Copied

I have the same problem.  Been using this software in my business to send out dozens of contracts every week.  Now it won't upload pdf or word docs.  Help!

Likes

Translate

Translate

Report

Report
New Here ,
Jan 25, 2018

Copy link to clipboard

Copied

Having the same issue adding PDF along a template. Was able to convert PDF to jpeg and add as a workaround for now.

Likes

Translate

Translate

Report

Report
New Here ,
Jan 25, 2018

Copy link to clipboard

Copied

Same issue here.  Seems like there's something wrong on Adobe's end of things. 

Likes

Translate

Translate

Report

Report
New Here ,
Jan 25, 2018

Copy link to clipboard

Copied

Thanks everyone.  I thought it was me.  I've never had an issue until tonight as well. 

Likes

Translate

Translate

Report

Report
New Here ,
Jan 25, 2018

Copy link to clipboard

Copied

I reported the issue.  They said that they think it's a generic issue and Engineering is looking into it. Other may want to report this issue if you want to be directly notified of the resolution.

Likes

Translate

Translate

Report

Report
Community Beginner ,
Jan 25, 2018

Copy link to clipboard

Copied

I run a construction company and work long hours.  I spend so much time on the computer I was hesitant to spend anymore time on it at home. But my ability to send digital documents is critical.  I am so glad I found this forum and I have bookmarked it for future use.  So glad I listened to that still small voice nudging me to go on line and post the error in a search.  Hope this is resolved soon for everyone. Thx Alisons94837855 for notifying Adobe.  Good night everyone!

Likes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 26, 2018

Copy link to clipboard

Copied

Hi All,

Sorry for the inconvenience caused.

The issue has been resolved now.

Please check if you can upload the documents without any issue.

If you still get the error or experience any issue, please contact support or create the support case to report the same.

Take help of the steps mentioned below:

Let us know if you need any help.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
New Here ,
Jan 26, 2018

Copy link to clipboard

Copied

Sorry, but this issue is still not resolved for me.

I had the same issue as all the other folks...I contract version I have previously sent as a PDF will now no longer work. It started yesterday afternoon for us and still continues.

Please get this fixed ASAP.

Thanks,

Brandon

Likes

Translate

Translate

Report

Report
New Here ,
Jan 26, 2018

Copy link to clipboard

Copied

Actually, I see that you have PARTIALLY fixed the problem.

What IS WORKING:

Uploading a new PDF to my computer. That is now rendering ok.

What ISN'T WORKING STILL:

Using a document from the Library Templates.

I'm using the same exact document. It renders in one case, but not the other. Please get the Templates

operational ASAP.

thanks.

Likes

Translate

Translate

Report

Report
New Here ,
Jan 26, 2018

Copy link to clipboard

Copied

Brandon, you may want to report you issue to customer service.  I don't know if they monitor these forums.  They might....I just wouldn't count on it.  I was able to upload my Word doc contracts, but did not try a pdf version.

Likes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 30, 2018

Copy link to clipboard

Copied

Hi Brandony,

Sorry for the delay in response.

If you are still experiencing the issue with the services, please contact support team directly using the steps mentioned in the reply 9.

Let us know if you experience any issue.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report