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Adobe sign wont calculate when the form is sent out through email.

New Here ,
Jul 17, 2019

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When I prepare my form, I set up one box to calculate the number of hours worked in a week. It all works fine in the preview mode, everything gets calculated correctly. When I share it for the fill and sign, the numbers entered no longer get added up. My sum stays at zero. Why all of a sudden is it not working when it was just working on the preview mode? Thanks!

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Adobe sign wont calculate when the form is sent out through email.

New Here ,
Jul 17, 2019

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When I prepare my form, I set up one box to calculate the number of hours worked in a week. It all works fine in the preview mode, everything gets calculated correctly. When I share it for the fill and sign, the numbers entered no longer get added up. My sum stays at zero. Why all of a sudden is it not working when it was just working on the preview mode? Thanks!

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Adobe Employee ,
Jul 22, 2019

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Hi Patrickg,

It seems that you are creating PDF form in Acrobat and then sending the document via Fill & Sign.

When you use Fill & Sign, it sends the document using Adobe Sign.

In order to create an Adobe Sign form in Acrobat, please take help of the steps mentioned in the following help document.

- Classic Adobe Sign - Creating Forms within Acrobat

Hope this helps.

Let us know if you have any questions.

Regards,

Meenakshi

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