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Adobe Sign

New Here ,
Sep 08, 2018

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I recently installed creative cloud all apps which includes Adobe Acrobat Pro DC.  I am not able to use send for signature.  It keeps asking me to upgrade and then when I click upgrade it says start now.  When I click start now it takes me back to upgrade.  I'm pulling my hair out and I have a document I MUST get out to be signed.  Please help!

Hey Suzdaniels,

We apologize for the delay in response to your query. And really sorry to hear about the frustrating experience.

With the Adobe Acrobat DC subscription, you do get the Adobe Sign individual service so you should be able to access "Send For Signature" feature. 

  • However, if it doesn't let you access the service then you may check the exact version of the application you are working on? Whether its Adobe Reader DC or Acrobat DC.

Open Acrobat >Help>About Acrobat

  • Or you can check the exact name of the app at upper left hand corner. Does it says Adobe Acrobat DC  (as shown in picture below)or Adobe Reader DC?

Regards,

Akanchha

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Adobe Sign

New Here ,
Sep 08, 2018

Copy link to clipboard

Copied

I recently installed creative cloud all apps which includes Adobe Acrobat Pro DC.  I am not able to use send for signature.  It keeps asking me to upgrade and then when I click upgrade it says start now.  When I click start now it takes me back to upgrade.  I'm pulling my hair out and I have a document I MUST get out to be signed.  Please help!

Hey Suzdaniels,

We apologize for the delay in response to your query. And really sorry to hear about the frustrating experience.

With the Adobe Acrobat DC subscription, you do get the Adobe Sign individual service so you should be able to access "Send For Signature" feature. 

  • However, if it doesn't let you access the service then you may check the exact version of the application you are working on? Whether its Adobe Reader DC or Acrobat DC.

Open Acrobat >Help>About Acrobat

  • Or you can check the exact name of the app at upper left hand corner. Does it says Adobe Acrobat DC  (as shown in picture below)or Adobe Reader DC?

Regards,

Akanchha

Topics

Questions Need Help

Views

179

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 17, 2018

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Hey Suzdaniels,

We apologize for the delay in response to your query. And really sorry to hear about the frustrating experience.

With the Adobe Acrobat DC subscription, you do get the Adobe Sign individual service so you should be able to access "Send For Signature" feature. 

  • However, if it doesn't let you access the service then you may check the exact version of the application you are working on? Whether its Adobe Reader DC or Acrobat DC.

Open Acrobat >Help>About Acrobat

  • Or you can check the exact name of the app at upper left hand corner. Does it says Adobe Acrobat DC  (as shown in picture below)or Adobe Reader DC?

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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