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AdobeSign "For signature" ... cannot see documents > 30 days, prompt to load them only appears sometimes.

Community Beginner ,
Feb 12, 2019

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What is causing this?

I have > 1100 signed documents ... how can I for example, archive or delete all documents from a certain date or earlier?

If you are still experiencing the issue and Adobe Sign Manage tab does not help, then I would suggest once to get in contact with the support team to get this checked.

You may contact the support team from here Contact Customer Care

Once you open the link, sign in with your Adobe ID and select the option from the list provided.

They will check your account and help you with the issue.

Let us know if you need any help.

Regards,

Meenakshi

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AdobeSign "For signature" ... cannot see documents > 30 days, prompt to load them only appears sometimes.

Community Beginner ,
Feb 12, 2019

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What is causing this?

I have > 1100 signed documents ... how can I for example, archive or delete all documents from a certain date or earlier?

If you are still experiencing the issue and Adobe Sign Manage tab does not help, then I would suggest once to get in contact with the support team to get this checked.

You may contact the support team from here Contact Customer Care

Once you open the link, sign in with your Adobe ID and select the option from the list provided.

They will check your account and help you with the issue.

Let us know if you need any help.

Regards,

Meenakshi

Topics

Questions Need Help

Views

144

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Feb 19, 2019

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Hi Johnm,

Sorry for the delay in response.

I have checked that you are using the Adobe Sign for the individual.

When you go to For signature on Document Cloud, please enable the radio tab for Adobe Sign Manage on left on the screen.

Adobe Sign manage  radio button.JPG

On the Manage page, go to the Signed tab and check if you can find your documents.

If you need any help. let us know.

Regards,

Meenakshi

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Community Beginner ,
Feb 19, 2019

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This does not always work. The 30 days refresh link does not always appear.

--

John W Mohr, EA

[Details removed by the moderator]

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Adobe Employee ,
Feb 19, 2019

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If you are still experiencing the issue and Adobe Sign Manage tab does not help, then I would suggest once to get in contact with the support team to get this checked.

You may contact the support team from here Contact Customer Care

Once you open the link, sign in with your Adobe ID and select the option from the list provided.

They will check your account and help you with the issue.

Let us know if you need any help.

Regards,

Meenakshi

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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