Agreement quota exhausted?

[orl90049609]

I receive this message after trying to send another document to sign. Why is there a quota? I thought it was unlimited files. And what do I need to do in order to be able to send more files?

I have a monthly plan, and so far I've sent plenty of documents with no problem.

[AadeshSingh · Accepted solution]

Hi orl90049609​,

Please be informed with Adobe Sign individual account you get 300 transactions in a year i.e 25 transactions in a month.

If you will continuously exceed the transaction limit you will be asked to upgrade.

Regards,

Aadesh

[GlowByLinda]

it says i have reached my 5 transaction limit with my free account....but its not a free account its an Individual Account i have paid for,.....so if it is 25 a month why am i being stopped at 5?

[MeenakshiNegi]

Hi GlowByLinda,

Sorry for the delay in response.

Could you please share the email ID that you use to login to Adobe Sign in a private message.

Please do not share your email ID on the forum or any other social sites as it can be misused by others.

I have sent you a private message you can reply to that. Please check your inbox.

Regards,

Meenakshi

[Scrivner]

I have the same error, and am a paying client. As well, I have not sent 500 or created 500 documents this past year.

[mansfieldtrashservices]

The same thing is happening to me. I’m trying to run my contracts through a few dry runs so I am sending the different drafts to myself so I can practice (signing ‘in-person’, sending it to client, and testing the fields and so forth) and I’ve been struggling with this issue. I pay monthly for Adobe services and this is very frustrating; I can’t seem to find an answer online and Adobe has NO customer service to speak of...