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All docs sent for signature are going to recipient's junk mail folder

New Here ,
Mar 29, 2017

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ALL of the documents that we are sending now are being marked as junk mail OR spam no matter the recipient's email provider: @gmail, @hotmail, @aol, @yahoo, etc. We use this platform to send onboarding documents to new hires and it presents an unprofessional appearance if we have to tell them to check their junk mail folder to find correspondence from us. We also should not have to email them in advance to tell them to add this email to their safe sender list so that they will receive it...although we've tried that as well and it is still routing messages to junk/spam folders. We have changed the sender name (under My Profile), but the email echosign@echosign.com that is the sending email appears to be the issue. Need your help urgently to get this resolved.
Thanks,
Stacy

Hi stacyz59595781,

Sorry for the delay in response.

I have sent you a private message with some details.

Please check your inbox.

Let us know if you have any questions.

Regards,

Meenakshi

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Bug Error, Questions Need Help

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All docs sent for signature are going to recipient's junk mail folder

New Here ,
Mar 29, 2017

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ALL of the documents that we are sending now are being marked as junk mail OR spam no matter the recipient's email provider: @gmail, @hotmail, @aol, @yahoo, etc. We use this platform to send onboarding documents to new hires and it presents an unprofessional appearance if we have to tell them to check their junk mail folder to find correspondence from us. We also should not have to email them in advance to tell them to add this email to their safe sender list so that they will receive it...although we've tried that as well and it is still routing messages to junk/spam folders. We have changed the sender name (under My Profile), but the email echosign@echosign.com that is the sending email appears to be the issue. Need your help urgently to get this resolved.
Thanks,
Stacy

Hi stacyz59595781,

Sorry for the delay in response.

I have sent you a private message with some details.

Please check your inbox.

Let us know if you have any questions.

Regards,

Meenakshi

Topics

Bug Error, Questions Need Help

Views

891

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Adobe Employee ,
May 18, 2017

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Hi stacyz59595781,

Sorry for the delay in response.

I have sent you a private message with some details.

Please check your inbox.

Let us know if you have any questions.

Regards,

Meenakshi

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New Here ,
Jun 07, 2017

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Hello,

I'm also having this problem and would appreciate a solution.

Cheers,

Simon

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Adobe Employee ,
Jun 20, 2017

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Hi simonl74645333,

Sorry for the delay in response.

I have sent you the private message with the details.

Hope the issue get resolved.

Please let us know if you need any help.

Regards,

Meenakshi

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New Here ,
Oct 10, 2017

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Hello,

I am also in trouble. Please help me.

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Adobe Employee ,
Oct 11, 2017

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Hi Kotoris,

Could you please elaborate the issues you are experiencing with AdobeSign.

Also, let us know the type of account you have with Adobe Sign.

Regards,

Meenakshi

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