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Blank Documents

New Here ,
Feb 04, 2019

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Hey guys!

I've been having some issues when sending documents.  I send over a scanned form that I used Fill and Sign to complete, and once it gets to my senders email, the documents are all blank. This has happened quite a few times, what could I be doing wrong?

Thanks!

Moved from Adobe Creative Cloud to Adobe Sign by moderator.

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Blank Documents

New Here ,
Feb 04, 2019

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Hey guys!

I've been having some issues when sending documents.  I send over a scanned form that I used Fill and Sign to complete, and once it gets to my senders email, the documents are all blank. This has happened quite a few times, what could I be doing wrong?

Thanks!

Moved from Adobe Creative Cloud to Adobe Sign by moderator.

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Adobe Employee ,
Feb 07, 2019

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Hi Loganb,

Sorry for the delay in response.

As you have mentioned above, the sender is receiving the blank documents that you completed using the Fill & Sign.

Could you please let us know the exact workflow you do to fill the document and then send it?

Are you using the Fill& Sign tool in Adobe Sign or the Acrobat application?

How exactly you send the document to the sender? Did you try to send the document to yourself to check if you receive the documents fine? If not, please try once and let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

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