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Buttons created in PDFs do not appear after processing form for signature

Explorer ,
Jun 05, 2019

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If I create a button in a PDF and then send the form for signature. The processed PDF does not display the button. Please fix.

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Bug Error

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Buttons created in PDFs do not appear after processing form for signature

Explorer ,
Jun 05, 2019

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If I create a button in a PDF and then send the form for signature. The processed PDF does not display the button. Please fix.

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Bug Error

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162

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Adobe Employee ,
Jun 12, 2019

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Hi JLJacobs,

As shared, buttons created in PDF do not display after processing for signature. How exactly you have created the form, was is through "Prepare Form" feature of Acrobat or is and Adobe Sign form?

Did you check, the buttons are working before processing the form for signature? You need to check button's properties and see whether its label is set or not.

You can refer to the instructions here Text on Submit button not showing up 

TEXT LABEL WILL NOT DISPLAY ON BUTTON (PDF Forms)

Let me know the result.

Thanks,

Akanchha

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Adobe Employee ,
Jun 14, 2019

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Hi JLJacobs,

It seems that you have created PDF in Acrobat and sending it via the Adobe Sign.

Adobe Sign does not support all the form fields that you add in Acrobat. Buttons are one of those fields.

That seems to be the reason that when you upload the document in Adobe Sign the button field does not appear.

However, you may add form fields in Adobe Sign as well. Once you upload the PDF in Adobe Sign, make sure you check the box for "Preview and Add Signature fields" on the Send page.

preview.PNG

Refer to the following help document to add form fields in Adobe Sign.

- Add form fields to documents |

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

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