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callback to signedDocumentUrl working on dev, not working on production

Explorer ,
Jul 11, 2016

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I'm seeing an issue on our production instance where my callbackInfo->

       signedDocumentUrl does not seem to be firing - it's working on our dev instance, but the same

       signedDocumentUrl request with our production url doesn't even look like it's hitting our server.

Any help appreciated - thx

[Moved from the general, non-support Forum Lounge to a product-specific support forum - Mod]

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callback to signedDocumentUrl working on dev, not working on production

Explorer ,
Jul 11, 2016

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I'm seeing an issue on our production instance where my callbackInfo->

       signedDocumentUrl does not seem to be firing - it's working on our dev instance, but the same

       signedDocumentUrl request with our production url doesn't even look like it's hitting our server.

Any help appreciated - thx

[Moved from the general, non-support Forum Lounge to a product-specific support forum - Mod]

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Adobe Community Professional ,
Jul 11, 2016

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You've posted in the general, non-support Forum Lounge. It's populated with people who use a wide range of Adobe software including web development, graphic design, video, marketing, etc., but it's more of a cool, chill, hang out space, vs. product support. If you share which Adobe product you are using, a moderator can move this thread to the appropriate forum.

Then, once you get your problem answered, come back here and chat with us about Pokémon Go, your perfect Sunday, or your perfect sundae.

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Explorer ,
Jul 11, 2016

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This is in regards to Adobe Sign / Adobe Document Cloud / Echosign.

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Explorer ,
Jul 12, 2016

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Bump.

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Explorer ,
Jul 18, 2016

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Is there any reason the signedDocumentUrl wouldn't be firing a  request after a document is signed?

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Explorer ,
Jul 20, 2016

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Confirmed on our server logs - there is no request to signedDocumentUrl being sent to our production server after the document is signed.

Any help appreciated.

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