Can an inactive account user still sign a document?

[frankd17]

I recently deactivated a persons account (i am an admin) because they no longer need to use the features that come with an active account.  But now when they receive a document which requires their signature, the get an error message stating they must log in to their account in order to view and sign the agreement.  Why is this happened?  Since the person signing a document is not required to have an account.

[Rijul Raj Khurana · Accepted solution]

Hello Frankd17,

By default, a signer doesn't need to have an E-Sign account in order to sign the document and if they do have, it should be active. If you want, we can remove the deactivated users from your account and convert them as free ( and active) so that they can esign documents. You can inbox me your EchoSign email address. Please don't share it on public forums.

Regards,

-Rijul