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Can an inactive account user still sign a document?

New Here ,
Oct 07, 2015

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I recently deactivated a persons account (i am an admin) because they no longer need to use the features that come with an active account.  But now when they receive a document which requires their signature, the get an error message stating they must log in to their account in order to view and sign the agreement.  Why is this happened?  Since the person signing a document is not required to have an account.

Hello Frankd17,

By default, a signer doesn't need to have an E-Sign account in order to sign the document and if they do have, it should be active. If you want, we can remove the deactivated users from your account and convert them as free ( and active) so that they can esign documents. You can inbox me your EchoSign email address. Please don't share it on public forums.

Regards,

-Rijul

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Can an inactive account user still sign a document?

New Here ,
Oct 07, 2015

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I recently deactivated a persons account (i am an admin) because they no longer need to use the features that come with an active account.  But now when they receive a document which requires their signature, the get an error message stating they must log in to their account in order to view and sign the agreement.  Why is this happened?  Since the person signing a document is not required to have an account.

Hello Frankd17,

By default, a signer doesn't need to have an E-Sign account in order to sign the document and if they do have, it should be active. If you want, we can remove the deactivated users from your account and convert them as free ( and active) so that they can esign documents. You can inbox me your EchoSign email address. Please don't share it on public forums.

Regards,

-Rijul

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Adobe Employee ,
Oct 10, 2015

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Hello Frankd17,

By default, a signer doesn't need to have an E-Sign account in order to sign the document and if they do have, it should be active. If you want, we can remove the deactivated users from your account and convert them as free ( and active) so that they can esign documents. You can inbox me your EchoSign email address. Please don't share it on public forums.

Regards,

-Rijul

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