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Error-"Unable to authorize access because the client configuration is invalid: invalid_request".

New Here ,
May 19, 2020 May 19, 2020

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I'm trying to integrate Adobe Sign into our application. I found a step-by-step manual to do this (https://www.adobe.io/apis/documentcloud/sign/docs.html#!adobedocs/adobe-sign/master/gstarted.md).

So, I created an Application and configured OAuth access for it. I configured my application to handle HTTPS requests. I created a request to get the access token according to the documentation, and used the appropriate Client ID and redirect URI, but I got an error message: "Unable to authorize access because the client configuration is invalid: invalid_request".

 

The problem could be that it runs on my development machine which is not accessible from internet. I tried to use tools such as ngrok, Serveo or Pagekite that redirect the requests from outside to a local PC, but it still dosn't work.

Can you advise me how to solve this issue, please? Thanks in advance.

 

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Configure accounts , How to sign

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correct answers 4 Correct answers

Community Beginner , Nov 04, 2019 Nov 04, 2019

Well... I had to set the redirect_uri in my console panel too! Too bad it's not written anywhere... Would have saved me hours.

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New Here , May 19, 2020 May 19, 2020

Okay, I found the solution myself: I didn't use the correct shard. I send my requests to URL https://secure.echosign.com/public/oauth. After I posted my message, I was shown some similar issues and there I noticed I have to use the shard as well. But it's not mentioned in the "Get started" guide (https://www.adobe.io/apis/documentcloud/sign/docs.html#!adobedocs/adobe-sign/master/gstarted/get_access_token.md)

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Adobe Employee , Jul 28, 2021 Jul 28, 2021

Hi Kalyani,

 

Thank you for reaching out.

 

I have checked your account with the email address used to sign in to the community. You have a free developer account for Adobe Sign.

Please try updating the URL for authentication from https: //secure.na1.adobesign.com/public/oauth? to https: //secure.in1.echosign.com/public/oauth? in the URL.  

 

If that doesn't resolve the issue, I would recommend you contact the Pre-Sales team. They will be able to provide pre-sales technical assistance to you.

Pl

...

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Adobe Employee , Sep 23, 2021 Sep 23, 2021

I take it the dev account was sorted? 

When logging in the Sign webportal, pay attention to which shard you are and which domain is being used.

for example a typical login doman is https://secure.eu1.adobesign.com

 

this needs to be used when making the first GET call to get the Oauth grant code, using the abve exammple EU1 is the shrd and adobesign.com is the domain.

 

Also this page has the better documentation: https://secure.na1.adobesign.com/public/static/oauthDoc.jsp

(again make a note of

...

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New Here ,
May 19, 2020 May 19, 2020

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Okay, I found the solution myself: I didn't use the correct shard. I send my requests to URL https://secure.echosign.com/public/oauth. After I posted my message, I was shown some similar issues and there I noticed I have to use the shard as well. But it's not mentioned in the "Get started" guide (https://www.adobe.io/apis/documentcloud/sign/docs.html#!adobedocs/adobe-sign/master/gstarted/get_acc...)

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New Here ,
Mar 27, 2024 Mar 27, 2024

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LATEST

how can we find what the shard is for the application that we are setting up? im trying to use integromat but i cant find this information in their help center and Adobe just says that each clients will be different? i dont understand why this is so difficult. 

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New Here ,
Jul 27, 2021 Jul 27, 2021

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I'm trying to get the Authorization code to generate Access token, the following is the URL that I'm using

 

https://secure.na1.echosign.com/public/oauth?redirect_uri=https://www.google.co.in&response_type=cod...

 

When I run the following URL in the browser it is throwing the following error -

Unable to authorize access because the client configuration is invalid: invalid_request

 

Can anyone help me?

Thank you in advance.

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Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

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Hi Kalyani,

 

Thank you for reaching out.

 

I have checked your account with the email address used to sign in to the community. You have a free developer account for Adobe Sign.

Please try updating the URL for authentication from https: //secure.na1.adobesign.com/public/oauth? to https: //secure.in1.echosign.com/public/oauth? in the URL.  

 

If that doesn't resolve the issue, I would recommend you contact the Pre-Sales team. They will be able to provide pre-sales technical assistance to you.

Please use the contact us button under the Adobe Sign for business and enterprise in this link https://www.adobe.com/sign/pricing/plans.html to get in contact with them.

 

Let us know if you need any help from us.

 

Thanks,

Meenakshi

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New Here ,
Jul 28, 2021 Jul 28, 2021

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Hi Meenakshi,

 

Thank you for your immediate response, the solution that you told worked, and I was able to retrieve "Authorization Code".

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Adobe Employee ,
Jul 31, 2021 Jul 31, 2021

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That's Great! Glad to know it worked.

Let us know if we can be of any help.

 

Thanks,

Meenakshi

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New Here ,
Aug 02, 2021 Aug 02, 2021

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Hello Meenakshi,

I'm trying to get OAuth token, the API that I'm using is

http://api.adobesign.com/oauth/token?code={Authorization_Code}&client_id={Client_ID}&client_secret={...




I'm getting the error -
403 Forbidden
You don't have permission to access /oauth/token on this server.

Also, I've attached the screenshot for the same.

Can you please help?

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New Here ,
Sep 30, 2021 Sep 30, 2021

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Hello Meenakshi,

I have one concern,

I want o use Adobe Esign for my application "document e-signature" , can I use REST API with trial account?

I created a developer account and want to use API for same.

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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I've copied the URL from the docs here:

 

https://www.adobe.io/apis/documentcloud/sign/docs.html#!adobedocs/adobe-sign/master/gstarted/get_acc...

 

https://secure.adobesign.com/public/oauth?
redirect_uri=https://myserver.com&
response_type=code&
client_id=CBAThIsIsNoTaReAlmPBvPF&
scope=user_login:self+agreement_send:account

 

and replaced the values for redirect_uri and client_id with the values from my API Application, but no matter what I try I keep getting this error:

 

Screen Shot 2021-09-23 at 9.34.49 pm.png

 

There's lots of other posts about this but no clear resolution that I can find. I have triple checked my scopes and the redirect uri and client id and they are all correct. Not sure what else to try at this point?

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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I take it the dev account was sorted? 

When logging in the Sign webportal, pay attention to which shard you are and which domain is being used.

for example a typical login doman is https://secure.eu1.adobesign.com

 

this needs to be used when making the first GET call to get the Oauth grant code, using the abve exammple EU1 is the shrd and adobesign.com is the domain.

 

Also this page has the better documentation: https://secure.na1.adobesign.com/public/static/oauthDoc.jsp

(again make a note of the shard) and also  a note of the actual endpoint:

/public/oauth/v2

 

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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Thanks for your reply - I've managed to resolve this now using the correct shard/domain for my account. I also did get my dev account sorted here.

 

It could be made clearer in the docs about the need to identify your shard/domain. For example I was using the Getting Started guide here and it just says to "First, copy and paste the following URL" which uses an invalid URL it seems.

 

Many thanks for your help.

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New Here ,
May 29, 2022 May 29, 2022

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hi ,

 

I am facing similar issue . Can you please guide on the same .

 

Thanks,

Zeba 

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New Here ,
Nov 28, 2022 Nov 28, 2022

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have you resolve ur problem?

 

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Community Beginner ,
Nov 04, 2019 Nov 04, 2019

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Hi,

 

Following the documentation: https://www.adobe.io/apis/documentcloud/sign/docs.html#!adobedocs/adobe-sign/master/gstarted/get_acc...

I wasn't able to get an access Token.

 

I tried : 

https://secure.echosign.com/public/oauth?redirect_uri=https://www.ovianet.com/web/&response_type=code&client_id=CBJCHBCAABAAhAlPBqP3HT-zOXPLym5WAOaX2m1lx8zr&scope=user_login:self+agreement_send:account

 

and : 

https://secure.eu1.echosign.com/public/oauth?redirect_uri=https%3A%2F%2Fwww.ovianet.com%2Fweb%2FoauthDemo&response_type=code&client_id=CBJCHBCAABAAhAlPBqP3HT-zOXPLym5WAOaX2m1lx8zr&scope=user_login:self+agreement_write:account

 

But the answer of the webservice always is: 

Unable to authorize access because the client configuration is invalid: invalid_request

 

What must I do?

Regards,

Felix

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Community Beginner ,
Nov 04, 2019 Nov 04, 2019

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Well... I had to set the redirect_uri in my console panel too! Too bad it's not written anywhere... Would have saved me hours.

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