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Can't sign document in Edge browser - can't find an app ???

New Here ,
Dec 10, 2019

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My user clicks a link in an email from a trusted employee, asking for a signature.  The link in Outlook is clicked, up pops the default browser Edge.  The user logs in using Adobe ID.  Edge then presents a dialog box saying he needs a new app???  But it has worked in the past for this user, and other users on different PCs.  Chrome/Firefox are OK.  Screenshot attached.  It has worked before.  I have cleared caches, makes no difference.  Any ideas anyone?  Thanks.

This pops up after my user signs in using Adobe ID.This pops up after my user signs in using Adobe ID.

Topics

Adobe Sign forms, Product information, User interface issues

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Can't sign document in Edge browser - can't find an app ???

New Here ,
Dec 10, 2019

Copy link to clipboard

Copied

My user clicks a link in an email from a trusted employee, asking for a signature.  The link in Outlook is clicked, up pops the default browser Edge.  The user logs in using Adobe ID.  Edge then presents a dialog box saying he needs a new app???  But it has worked in the past for this user, and other users on different PCs.  Chrome/Firefox are OK.  Screenshot attached.  It has worked before.  I have cleared caches, makes no difference.  Any ideas anyone?  Thanks.

This pops up after my user signs in using Adobe ID.This pops up after my user signs in using Adobe ID.

Topics

Adobe Sign forms, Product information, User interface issues

Views

60

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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