Highlighted

Cannot send document for signature; Possible Adobe ID Change

Explorer ,
Jul 16, 2018

Copy link to clipboard

Copied

I'm locked out of the ability to route important documents for signature with the error message given in the title. Has anybody experienced this issue? How can it be corrected? I'm on a full, paid Adobe Creative Cloud subscription and all the support links seem to all end up here in the forums.

Thank you!

I finally found a way to contact a real person at Adobe and after a couple of levels of escalation they were able to solve my problem. Apparently email address changes associated with an Adobe ID do not always propagate correctly to Adobe Sign (Echosign) properly.

Topics

Bug Error, Questions Need Help

Views

240

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cannot send document for signature; Possible Adobe ID Change

Explorer ,
Jul 16, 2018

Copy link to clipboard

Copied

I'm locked out of the ability to route important documents for signature with the error message given in the title. Has anybody experienced this issue? How can it be corrected? I'm on a full, paid Adobe Creative Cloud subscription and all the support links seem to all end up here in the forums.

Thank you!

I finally found a way to contact a real person at Adobe and after a couple of levels of escalation they were able to solve my problem. Apparently email address changes associated with an Adobe ID do not always propagate correctly to Adobe Sign (Echosign) properly.

Topics

Bug Error, Questions Need Help

Views

241

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 16, 2018 0
Explorer ,
Jul 18, 2018

Copy link to clipboard

Copied

I finally found a way to contact a real person at Adobe and after a couple of levels of escalation they were able to solve my problem. Apparently email address changes associated with an Adobe ID do not always propagate correctly to Adobe Sign (Echosign) properly.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 18, 2018 0