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Cannot Use Adobe Sign

Jan 14, 2020

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Hi, 

 

Our company had a business account that we terminated over a year ago.  Our CFO is being sent documents from other companies through adobe sign and cannot log into her account because it was 'deactivated' even though she has re-registered for an individual adobe sign and paid for it..... So it is a paid-for license that she cannot use.  I removed her from our old admin console but it's still not working.  

How do I fix this issue? 

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Cannot Use Adobe Sign

Jan 14, 2020

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Hi, 

 

Our company had a business account that we terminated over a year ago.  Our CFO is being sent documents from other companies through adobe sign and cannot log into her account because it was 'deactivated' even though she has re-registered for an individual adobe sign and paid for it..... So it is a paid-for license that she cannot use.  I removed her from our old admin console but it's still not working.  

How do I fix this issue? 

Topics

Bug

Views

270

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Jan 14, 2020

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The easiest fix is to use a different email address, but that is probably not practical. You do not need an Adobe Sign account to sign contracts. Your CFO should receive and email that she can click on that will give her a form to e-sign. That happens with me, even though I have an e-sign account. It nevers asks me to go to my account to e-sign.

 

However, your second issue is that you are paying for a personal Adobe e-sign account and cannot use it. This is a separate and important issue on its own. Answering this will require someone who works for Adobe who as access to Adobe Sign's administrative systems. Hopefully, someone will come around to help you.

 

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Jan 14, 2020

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I used to have both an Enterprise and Personal account. I needed someone to unravel the different strings. Now only my Enterprise Account works.

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Jan 14, 2020

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She has tried to sign but it makes her sign in to do so.  When she goes to sign in that is when she gets blocked.  So even though she doesn't need an account it is still blocking her. 

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