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Certification/signature is invalid

New Here ,
Feb 11, 2016

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I'm fairly new to the eSign service, and have just begun sending applications out for signatures to my clients. The first one I've had returned came back saying "Certification by ___ is invalid" and that the "Signature is invalid" and it listed 3 reasons -- see a screen clip below...

Screen clip.jpg

I have no idea why the certification and signature are invalid; when I tested the eSign service with my colleagues (sending, signing and returning to me) it was all fine.

I'm wondering if requiring my signers to use a biometric signature would solve this?

Thanks for any help,

Scott.

Hello Scott,

Did the signer e-signed the document or used digital signatures for signing it? Also, can you inbox me your registered email address along with signer's email and name of document so that I can further check?

Regards,

-Rijul

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Certification/signature is invalid

New Here ,
Feb 11, 2016

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I'm fairly new to the eSign service, and have just begun sending applications out for signatures to my clients. The first one I've had returned came back saying "Certification by ___ is invalid" and that the "Signature is invalid" and it listed 3 reasons -- see a screen clip below...

Screen clip.jpg

I have no idea why the certification and signature are invalid; when I tested the eSign service with my colleagues (sending, signing and returning to me) it was all fine.

I'm wondering if requiring my signers to use a biometric signature would solve this?

Thanks for any help,

Scott.

Hello Scott,

Did the signer e-signed the document or used digital signatures for signing it? Also, can you inbox me your registered email address along with signer's email and name of document so that I can further check?

Regards,

-Rijul

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Adobe Employee ,
Feb 14, 2016

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Hello Scott,

Did the signer e-signed the document or used digital signatures for signing it? Also, can you inbox me your registered email address along with signer's email and name of document so that I can further check?

Regards,

-Rijul

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New Here ,
Mar 07, 2017

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Rijul,

I have a similar situation that I don't understand.  I've just sent off my first contract for signature and while my vendor signed the document it indicats "Certification by   is invalid".  Can you please look into my case?

[Personal information removed by moderator.  This is a public forum.]

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New Here ,
Jun 26, 2018

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I have a similar error message showing up. How do I fix this?

The document was E-signed

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