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Change name associated with recipient's email address

New Here ,
Oct 28, 2019

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Somehow AdobeSign has associated an incorrect name with the email address of someone that needs to sign the document. How do I change the name associated with an email address?  I never assigned the name and I don't know where it came from.  The incorrect name is also being added to the document in blue by AdobeSign when the correct person signs the document-- that's the biggest problem.  At the very least I need to keep AdobeSign from adding the incorrect name to the document.    

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Change name associated with recipient's email address

New Here ,
Oct 28, 2019

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Somehow AdobeSign has associated an incorrect name with the email address of someone that needs to sign the document. How do I change the name associated with an email address?  I never assigned the name and I don't know where it came from.  The incorrect name is also being added to the document in blue by AdobeSign when the correct person signs the document-- that's the biggest problem.  At the very least I need to keep AdobeSign from adding the incorrect name to the document.    

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Oct 28, 2019 1
Community Beginner ,
May 21, 2020

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Dear Adobe,

 

Do you have any updates to this issue?  It was first brought up over two years ago: https://community.adobe.com/t5/adobe-sign/how-can-i-change-the-name-associated-with-a-recipient-s-em...

I encountered it today, and now have to manage additional confusion with clients all due to this automatic naming that doesn't have any controls or settings. 

This is not at all the kind of bugs and poor cloud software design that I expect out of a professional digital signature service.

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