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change sender name

New Here ,
Jan 26, 2016

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Although our account for send for signature is under my name and then the company name, I would like to change that so instead of the customer seeing:

'My Name' Has Sent You 'Document Title' to Sign

it instead just referenced our company name instead.

'Company Name' Has Sent You 'Document Title' to Sign

Is that possible?

Hello James,

In that case, you can change your first and last name to the company name instead under Profile section in your Adobe ID account.

-Rijul

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change sender name

New Here ,
Jan 26, 2016

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Although our account for send for signature is under my name and then the company name, I would like to change that so instead of the customer seeing:

'My Name' Has Sent You 'Document Title' to Sign

it instead just referenced our company name instead.

'Company Name' Has Sent You 'Document Title' to Sign

Is that possible?

Hello James,

In that case, you can change your first and last name to the company name instead under Profile section in your Adobe ID account.

-Rijul

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Questions Need Help

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Adobe Employee ,
Jan 27, 2016

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Hello James,

In that case, you can change your first and last name to the company name instead under Profile section in your Adobe ID account.

-Rijul

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New Here ,
Sep 26, 2018

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Hi Rijul,

I am after the same sort of thing but i would like a different email address to show up too.

Currently the name is ( changed for obvious reasons )

John Smith [Personal details removed by the moderator] says:

would like to change this to

bill jones [Personal details removed by the moderator] says:

is this possible ?

many thanks

K

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Adobe Employee ,
Jul 05, 2019

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Hello,

Sorry for the delay in response.

As you need to change the name and email address on the account, that can be done via Profile setting in the Adobe Sign.

In the Adobe Sign, click on your name at the right-hand side of the screen and select "My Profile".

There you will get the option to "Edit Profile" to change the name on the account and "Change email address" to update the email address.

If you are using an Adobe ID to sign-in to the Adobe Sign account, then please refer to the steps mentioned in the following help link to make changes.

- Change name for an Adobe Sign Profile when using an Adobe ID to log in

Hope it helps.

Let us know if you have any questions.

Regards,

Meenakshi

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New Here ,
Apr 04, 2017

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I'm having an issue in this same area. In Adobe Sign my sender name is showing up all lower case letters. I would like to change that but my account profile in Adobe Sign will not allow me to change the profile name specific. I changed my profile name in my main account profile with Adobe but it does not reflect this in Adobe Sign. Any advice would be great! Thanks!

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Community Beginner ,
Jul 11, 2017

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Im having the same issue, however when i try and edit my profile it allows me to change everything apart from First Name and Last Name.

Thanks

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New Here ,
Jul 11, 2018

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Same issue, making changes to these settings is basically impossible to find... What a headache

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Adobe Employee ,
Jul 12, 2018

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Hi David,

I've emailed you the contact details for the Adobe Sign Support Team, who can change the name on your behalf.

Kind regards,

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New Here ,
Jul 13, 2018

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I am having the same issue.  I can't change the First and Last name on the account.  Please direct me on how to do this.

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Adobe Employee ,
Jul 16, 2018

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Hi Lucinek,

I've emailed you the contact details for the Adobe Sign Support Team, who can change the name on your behalf.

Kind regards,

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New Here ,
Jul 27, 2018

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can you help me? I am not able to Share or Remind the recipient to sign the document…

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Adobe Employee ,
Jul 30, 2018

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Hi David,

I'm sorry to hear you're not able to share or remind the recipient to sign the document.

I've emailed you the contact details for the Adobe Sign Support Team, who can fix the issue.

Kind regards,

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New Here ,
Aug 07, 2018

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This is the same problem for me. Can't seem to change the sender name. Can you e-mail me the Adobe Sign Support Team contact info?MarjanA

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Adobe Employee ,
Aug 08, 2018

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Hi Uactony,

I've emailed you the contact details for the Adobe Sign Support Team, who can help change the sender name.

Kind regards,

Like (0) Helpf

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New Here ,
May 05, 2020

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This is the same problem for me, the Adobe ID has the company name changed, but. can't seem to change the sender name in Adobe Sign. Can youplease  e-mail me the Adobe Sign Support Team contact info? So that they can help change the name for me?

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New Here ,
Aug 08, 2018

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I need to change the email address that we use on our account.  How do I do that?

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Adobe Employee ,
Aug 09, 2018

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Hi Teanitp,

To change the name for an Adobe Sign user, please follow the following steps: Change name for an Adobe Sign Profile when using an Adobe ID to log in

If this doesn't work, please put a request through to the Adobe Sign Support Team to change the name on your behalf. I've sent you a message with the Adobe Sign support details.

Hope this helps!

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New Here ,
Apr 23, 2020

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Can you send me the Support Contact info? I have changed the settings but the old information still appears on the emails.

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