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change the main email address on the account

New Here ,
Dec 04, 2017

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Hi,

I tried to change the main email address on my adobe sign account from my personal email (the one I bought Adobe sign with) to my work email as I am using it primarily for work.

After changing the email in the menu, it now says I haven't purchased Adobe sign in either my personal or work email. Please help.

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change the main email address on the account

New Here ,
Dec 04, 2017

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Hi,

I tried to change the main email address on my adobe sign account from my personal email (the one I bought Adobe sign with) to my work email as I am using it primarily for work.

After changing the email in the menu, it now says I haven't purchased Adobe sign in either my personal or work email. Please help.

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140

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Feb 05, 2018

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Hi Rickib,

Sorry for the delay in response.

I see that you have the Adobe Sign individual account which is active and working fine.

Could you please confirm if you are still experiencing the issue.

Let us know if you still need help in changing the email address of the account.

Regards,

Meenakshi

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