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Changed email address to sign in to echosign and now im locked out

New Here ,
Dec 12, 2019

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Hi all first time here, hope you can help.

 

I've used echosign for a few years with no problems. Recently I had to change my login email address and now I cant get in at all with the below error.

 

"Your new Adobe ID <new email address> cannot yet be used to access Adobe Sign because this email address was previously used to receive or sign agreements. Please follow the instructions sent to <new email address> to resolve this conflict."

 

All i get is an email advising what to do but the resolution implies you have to login in the first place to remedy this situation which I cannot do.

 

Any ideas?

 

I dont seem to have the ability to contact anyone in Adobe support even though i'm paying an annual subscription for this service.

 

Your help is much appreciated.

 

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Login issues

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Changed email address to sign in to echosign and now im locked out

New Here ,
Dec 12, 2019

Copy link to clipboard

Copied

Hi all first time here, hope you can help.

 

I've used echosign for a few years with no problems. Recently I had to change my login email address and now I cant get in at all with the below error.

 

"Your new Adobe ID <new email address> cannot yet be used to access Adobe Sign because this email address was previously used to receive or sign agreements. Please follow the instructions sent to <new email address> to resolve this conflict."

 

All i get is an email advising what to do but the resolution implies you have to login in the first place to remedy this situation which I cannot do.

 

Any ideas?

 

I dont seem to have the ability to contact anyone in Adobe support even though i'm paying an annual subscription for this service.

 

Your help is much appreciated.

 

Topics

Login issues

Views

37

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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