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New Here ,
Jan 08, 2019

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We have an old org set up which is still heavily used, but it is so old nobody knows who the admin is/was? He is probably long gone. But now we need he for some setup. But we cannot open a ticket as only admins are allowed to do that?!? Even if  the admin has left the company we can access his email and will be able to reset his password, we just want to know which mail is associated with admin. Can someone from support contact me so we can clear the this as I am not comfortable to give the org domain in public forum.

Hi Gikok,

In this case, you will need to contact the Adobe Sign support team.

They will be able to help you with the information.

I am sending you a private message. Please check your inbox and refer to the steps mentioned there.

Let us know if you need any help.

Regards,

Meenakshi

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Contact support

New Here ,
Jan 08, 2019

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We have an old org set up which is still heavily used, but it is so old nobody knows who the admin is/was? He is probably long gone. But now we need he for some setup. But we cannot open a ticket as only admins are allowed to do that?!? Even if  the admin has left the company we can access his email and will be able to reset his password, we just want to know which mail is associated with admin. Can someone from support contact me so we can clear the this as I am not comfortable to give the org domain in public forum.

Hi Gikok,

In this case, you will need to contact the Adobe Sign support team.

They will be able to help you with the information.

I am sending you a private message. Please check your inbox and refer to the steps mentioned there.

Let us know if you need any help.

Regards,

Meenakshi

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206

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Jan 08, 2019 0
Adobe Employee ,
Jan 09, 2019

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Hi Gikok,

In this case, you will need to contact the Adobe Sign support team.

They will be able to help you with the information.

I am sending you a private message. Please check your inbox and refer to the steps mentioned there.

Let us know if you need any help.

Regards,

Meenakshi

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Jan 09, 2019 2
New Here ,
Jan 09, 2019

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Thank you for the help.
I have contacted them and we got the information we needed

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Jan 09, 2019 0