Highlighted

CSV Download not working

New Here ,
May 27, 2016

Copy link to clipboard

Copied

In Echosign, i could download a CSV of a signed document with masked fields and pull it up in quickview on my MAC and see the contents. I could pull it up in Excel as well. All of a sudden, it's not working.

Excel:

Screen Shot 2016-05-27 at 3.58.52 PM.png

Quickview:

Screen Shot 2016-05-27 at 3.59.18 PM.png

The file shows as empty when downloaded. But the fields ARE filled out.

Screen Shot 2016-05-27 at 3.59.53 PM.png

How do I view what is underneath the asterisks? I don't understand why this is happening all of a sudden. I went back and checked old contracts that were done the same way and I CAN view what's underneath the asterisks. Please advise.

Topics

Bug Error

Views

146

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

CSV Download not working

New Here ,
May 27, 2016

Copy link to clipboard

Copied

In Echosign, i could download a CSV of a signed document with masked fields and pull it up in quickview on my MAC and see the contents. I could pull it up in Excel as well. All of a sudden, it's not working.

Excel:

Screen Shot 2016-05-27 at 3.58.52 PM.png

Quickview:

Screen Shot 2016-05-27 at 3.59.18 PM.png

The file shows as empty when downloaded. But the fields ARE filled out.

Screen Shot 2016-05-27 at 3.59.53 PM.png

How do I view what is underneath the asterisks? I don't understand why this is happening all of a sudden. I went back and checked old contracts that were done the same way and I CAN view what's underneath the asterisks. Please advise.

Topics

Bug Error

Views

147

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 05, 2016

Copy link to clipboard

Copied

Hello LIz,

Can you inbox me the below details so that I can quickly check?

-Document Name.

-Date.

-Sender's email.

-Signer's email.

Regards,

-Rijul

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...