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Customer still Alerted Daily after file is signed

New Here ,
Aug 30, 2016

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Hello,

I use adobe sign on a Mac computer.

Our customer who has signed what he needs and completed his document is still receiving reminders. How do I turn those off specifically for his document? I want to keep all others on. Thank you. Email that works is brynne@heroes.do

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Customer still Alerted Daily after file is signed

New Here ,
Aug 30, 2016

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Hello,

I use adobe sign on a Mac computer.

Our customer who has signed what he needs and completed his document is still receiving reminders. How do I turn those off specifically for his document? I want to keep all others on. Thank you. Email that works is brynne@heroes.do

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79

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 30, 2016

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Hi Christian LeFer,

Please drop and email to support@echosign.zendesk.com with the details of the transaction in the following format:

Document title:

Email of the Sender:

Email of the Signer:

Date:

They will be able to find the cause of the reminders send after signing.

Regards

Arun

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