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Data Retention Agreement signed, no deletion occurring

New Here ,
Jul 05, 2018

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Hello,

Our company signed a Data Retention Agreement for our Business Adobe Sign account in Aug. 2017, and it is set to purge documents after 30 days.  However, none of our documents, signed or unsigned/cancelled, are being deleted automatically.  We have a huge back log of documents now that we don't want to have to individually delete, since the data retention protocol should be happening.   I am also having trouble accessing support/Contact Us page from our business account, so I have come to forum to request that a member of Adobe Sign customer support to reach out to me so we can make sure our Data Retention Agreement is in effect. Feel free to message me directly and I can give our account details.

Thank you,

Angie F.

Portland DBT Institute

Hi Angie,

I'm really sorry to hear that you've been experiencing issues in deleting documents as per the document retention policy.

I've created a ticket with our Support Team to help get this issue resolved.

Kind regards,

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Bug Error, Questions Need Help

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Data Retention Agreement signed, no deletion occurring

New Here ,
Jul 05, 2018

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Copied

Hello,

Our company signed a Data Retention Agreement for our Business Adobe Sign account in Aug. 2017, and it is set to purge documents after 30 days.  However, none of our documents, signed or unsigned/cancelled, are being deleted automatically.  We have a huge back log of documents now that we don't want to have to individually delete, since the data retention protocol should be happening.   I am also having trouble accessing support/Contact Us page from our business account, so I have come to forum to request that a member of Adobe Sign customer support to reach out to me so we can make sure our Data Retention Agreement is in effect. Feel free to message me directly and I can give our account details.

Thank you,

Angie F.

Portland DBT Institute

Hi Angie,

I'm really sorry to hear that you've been experiencing issues in deleting documents as per the document retention policy.

I've created a ticket with our Support Team to help get this issue resolved.

Kind regards,

Topics

Bug Error, Questions Need Help

Views

235

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 05, 2018 0
Adobe Employee ,
Jul 12, 2018

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Hi Angie,

I'm really sorry to hear that you've been experiencing issues in deleting documents as per the document retention policy.

I've created a ticket with our Support Team to help get this issue resolved.

Kind regards,

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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