Deleted Signed Document disappears instead of moving to canceled/declined.

[tswalk]

I had a signed document and needed to cancel it.. the only option available was to delete which under the "?" for it stated clearly that:

"When you delete an agreement, it will be moved into the Canceled/Decline section"

and it was NOT!  It completely disappeared from the Signed area.

How do I get this fixed?... also why was no notice emailed about the document cancelation and why do external links to the signed document still permit viewing of the document (with just a status of DELETED)????

[Tariq Dar · Accepted solution]

Hi Tswalk,

Sorry for the delay in response. Please contact our product support staff.

• Log in to Adobe Sign account click on? symbol
• And then chose the available option to connect to support
• or got to https://helpx.adobe.com/contact.html

-Tariq Dar

[MichC]

I have the same question!

And when I did cancel a document previously due to an error in the document, my client was notified of the cancellation.

Now I have to delete the document, and the client is NOT notified.

This is not helpful at all.