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Deleted Signed Document disappears instead of moving to canceled/declined.

Community Beginner ,
Nov 01, 2017

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I had a signed document and needed to cancel it.. the only option available was to delete which under the "?" for it stated clearly that:

"When you delete an agreement, it will be moved into the Canceled/Decline section"

missing.png

and it was NOT!  It completely disappeared from the Signed area.

How do I get this fixed?... also why was no notice emailed about the document cancelation and why do external links to the signed document still permit viewing of the document (with just a status of DELETED)????

Hi Tswalk,

Sorry for the delay in response. Please contact our product support staff.

-Tariq Dar

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Bug Error

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Deleted Signed Document disappears instead of moving to canceled/declined.

Community Beginner ,
Nov 01, 2017

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I had a signed document and needed to cancel it.. the only option available was to delete which under the "?" for it stated clearly that:

"When you delete an agreement, it will be moved into the Canceled/Decline section"

missing.png

and it was NOT!  It completely disappeared from the Signed area.

How do I get this fixed?... also why was no notice emailed about the document cancelation and why do external links to the signed document still permit viewing of the document (with just a status of DELETED)????

Hi Tswalk,

Sorry for the delay in response. Please contact our product support staff.

-Tariq Dar

Topics

Bug Error

Views

246

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 21, 2017

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Hi Tswalk,

Sorry for the delay in response. Please contact our product support staff.

-Tariq Dar

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MichC LATEST
New Here ,
Nov 05, 2018

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I have the same question!

And when I did cancel a document previously due to an error in the document, my client was notified of the cancellation.

Now I have to delete the document, and the client is NOT notified.

This is not helpful at all.

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