Hello, I send out several documents for signature a week, and about half the time it ends up in a junk folder or spam folder. I've found several other topics with this same issue but the answer is always given through a private message. I would like to make sure my e-mails aren't going to spam for these important legal contracts. Is there a way to change the sender from echosign to a different corporate e-mail domain? If not, is there a way to ensure it's not going to end up in the spam folder?
The problem is when we send out documents, the recipient has them put into junk. It is not isolated and I believe something to do with the echosign@echosign.com email address and something in the header of the email.
I am having the same problem. All documents I send to be signed are going straight to the recipients junk folder. Once can only asume this is to do with the echosign email address. Is it possible to change this?
I am having the same problem. None of my recipients are receiving the documents that I send to them for signatures. Looks totally unprofessional when I have to ask clients to check thier junk mail for my contract.
The junkmail issue is long standing. It is not completely Adobe's fault. Adobe sends an email for you from your email adress, but coming from their domain. Some junk mail filters look at where the mail is coming from and decides that it may be junk because it is not coming from where it says it is.
We are having the same challenge that you wrote about nearly five years ago. Was there a resolution? We will be sending documents to hundreds of different recipients, and I don't want half of them going into spam.
You cannot change how some other email system works. I haven't used Adobe sign in two years. Adobe Sign was a server-based solution. It did not use your email system to send the emails. Allowing Adobe Sign to send emails from your email system might open your mail system to a security breach. There are signing technologies that do not require the use of an outside server, but they do not have the ease of use that Adobe Sign has. Most people do get emails sent via Adobe Sign.
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