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Docu Sign

New Here ,
Feb 06, 2017

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I received and e-mail through my Mac e-mail account. with an attachment, that I need to sign.

I clicked on the attachment and the document comes up in Acrobat Reader DC.  It  says that in the top near a tool bar that “Certified by Adobe Sign, a Document Cloud solution,<adobe-sign-certified@adobe.com>, Adobe Systems Inc, certified by VeriSign CA for Adobe”  When I go to click on the document itself--it will not allow me to sign anything--it is just merely a hand icon that I can hover over the signature line--but it will not allow me to sign it.  What do I do?

[Moved from the Adobe LiveCycle General discussions - features, feedback, training, documentation, etc. forum and into a more appropriate forum. - moderator]

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Docu Sign

New Here ,
Feb 06, 2017

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I received and e-mail through my Mac e-mail account. with an attachment, that I need to sign.

I clicked on the attachment and the document comes up in Acrobat Reader DC.  It  says that in the top near a tool bar that “Certified by Adobe Sign, a Document Cloud solution,<adobe-sign-certified@adobe.com>, Adobe Systems Inc, certified by VeriSign CA for Adobe”  When I go to click on the document itself--it will not allow me to sign anything--it is just merely a hand icon that I can hover over the signature line--but it will not allow me to sign it.  What do I do?

[Moved from the Adobe LiveCycle General discussions - features, feedback, training, documentation, etc. forum and into a more appropriate forum. - moderator]

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Feb 16, 2017

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Hi Jackson2012

It's because the document is already signed and is protected. You won't be able to Sign an already signed document.

Regards,

Aadesh

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New Here ,
Feb 16, 2017

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Sadly--that's not the case. The document is something I need to sign and does not bear my signature.

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