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Document automatically cancelled - unable to process

New Here ,
Dec 06, 2017

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Hi...

I am using the EchoSign API from SalesForce to send out documents for e-signature.

I have recently observed one particular document that was "automatically cancelled" almost exactly 1 hour after it was initially submitted for signature.

The Adobe Sign Document History for this document has 3 items shown:

  • Document Created @ 11:01:29
  • Waiting for signature @11:01:34
  • Document automatically cancelled - unable to process @ 12:01:42

Can anyone advise who or what it was that likely cancelled this document?  And even better, why?

TIA!

Mark

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Document automatically cancelled - unable to process

New Here ,
Dec 06, 2017

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Hi...

I am using the EchoSign API from SalesForce to send out documents for e-signature.

I have recently observed one particular document that was "automatically cancelled" almost exactly 1 hour after it was initially submitted for signature.

The Adobe Sign Document History for this document has 3 items shown:

  • Document Created @ 11:01:29
  • Waiting for signature @11:01:34
  • Document automatically cancelled - unable to process @ 12:01:42

Can anyone advise who or what it was that likely cancelled this document?  And even better, why?

TIA!

Mark

Topics

Questions Need Help

Views

324

Likes

Translate

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 07, 2017

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please contact support Mark.

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