Document is not being received by customer.

Report · Jan 07, 2019

Hi,

Attempting to send a document, sign it and send it back. I have a MAC.

“Contract test” has been successfully sent for signature

It shows the document has been sent, above is the message.

e-mails are not arriving to 2 different e-mail addresses.

Checked spam / junk and looked for items in folders

I have received purchase and instruction e-mails to my computer from Adobe (not blocked?)

Turned off firewall and sent again, no luck.

A friend has the same software, he sent a contract to me and I received it.

Thanks in advance for your help!

Report · Jan 10, 2019

Hi Andrewc,

Sorry for the delay in response.

Are you still experiencing the issue?

If yes, please make sure that the email address that you have added as the recipients are correct.

You may check the document under 'Out for Signature" on the Adobe Sign manage tab.

If that is not the case, you will need to contact support team to get this checked.

You may contact support using this link Contact Customer Care

Let us know if you need any help.

Please update the thread, if the issue is already resolved.

Regards,

Meenakshi