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Document Sign on Line

New Here ,
Dec 17, 2018

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Hi there,

Question is regarding Adobe Sign. A document was sent from one of our staff members to few signees but one of them can't able to Sign. Every time he signs it tells him to sign on the line.  He tried to sign by using iPad and iPhone. He has the same issue with previous documents.  

Hi Abrar,

Generally this error message is related to the positioning of the signature and only occurs when drawing a signature. The other options include uploading an image of the signature or typing the signature where this error should not occur.

The safest bet would be to try to eSign through the line with a larger signature or get in touch with our 24x7 Support team to see if there is a technical underlying issue.

To get in touch with our Support team, simply click on the '?' sign on the top right-hand corner of your Dashboard where you'll find the 24x7 Telephone Support line, Live Web-chat menu and support email address.

Hope this helps!

Kind regards,

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Document Sign on Line

New Here ,
Dec 17, 2018

Copy link to clipboard

Copied

Hi there,

Question is regarding Adobe Sign. A document was sent from one of our staff members to few signees but one of them can't able to Sign. Every time he signs it tells him to sign on the line.  He tried to sign by using iPad and iPhone. He has the same issue with previous documents.  

Hi Abrar,

Generally this error message is related to the positioning of the signature and only occurs when drawing a signature. The other options include uploading an image of the signature or typing the signature where this error should not occur.

The safest bet would be to try to eSign through the line with a larger signature or get in touch with our 24x7 Support team to see if there is a technical underlying issue.

To get in touch with our Support team, simply click on the '?' sign on the top right-hand corner of your Dashboard where you'll find the 24x7 Telephone Support line, Live Web-chat menu and support email address.

Hope this helps!

Kind regards,

Topics

Bug Error, Questions Need Help

Views

258

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 18, 2018

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Hi Abrar,

Generally this error message is related to the positioning of the signature and only occurs when drawing a signature. The other options include uploading an image of the signature or typing the signature where this error should not occur.

The safest bet would be to try to eSign through the line with a larger signature or get in touch with our 24x7 Support team to see if there is a technical underlying issue.

To get in touch with our Support team, simply click on the '?' sign on the top right-hand corner of your Dashboard where you'll find the 24x7 Telephone Support line, Live Web-chat menu and support email address.

Hope this helps!

Kind regards,

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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