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Don't see "Add template to library"

New Here ,
May 09, 2019

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Hi, on my adobe sign dashboard view, i don't see the button for "Add template to library".  1.PNG

This is all i see... Is it an account issue?

Greetings!

What has likely happened is the Account Admins have had the feature suppressed for the account or group your userID is in.

This can be done (and undone) by having your Account Admin contact your Success manager or the customer care team.

Only an account admin has the authority to request edits to the back end (based on the assumption that they suppressed this feature for a business reason).

It is possible to enable this feature (and all of the features in that same Additional Functions section) at the user level also.  So if your Admins decide they only want you to build library templates, they can suppress the feature for the account or group, and then enable just your user.  And more than one user can be discretely enabled, just in case there are a few people you want to empower this way.

TL;DR: Have your Account Admin contact your success manager to enable your user to build library templates.

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Don't see "Add template to library"

New Here ,
May 09, 2019

Copy link to clipboard

Copied

Hi, on my adobe sign dashboard view, i don't see the button for "Add template to library".  1.PNG

This is all i see... Is it an account issue?

Greetings!

What has likely happened is the Account Admins have had the feature suppressed for the account or group your userID is in.

This can be done (and undone) by having your Account Admin contact your Success manager or the customer care team.

Only an account admin has the authority to request edits to the back end (based on the assumption that they suppressed this feature for a business reason).

It is possible to enable this feature (and all of the features in that same Additional Functions section) at the user level also.  So if your Admins decide they only want you to build library templates, they can suppress the feature for the account or group, and then enable just your user.  And more than one user can be discretely enabled, just in case there are a few people you want to empower this way.

TL;DR: Have your Account Admin contact your success manager to enable your user to build library templates.

Topics

Questions Need Help

Views

140

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 10, 2019

Copy link to clipboard

Copied

Greetings!

What has likely happened is the Account Admins have had the feature suppressed for the account or group your userID is in.

This can be done (and undone) by having your Account Admin contact your Success manager or the customer care team.

Only an account admin has the authority to request edits to the back end (based on the assumption that they suppressed this feature for a business reason).

It is possible to enable this feature (and all of the features in that same Additional Functions section) at the user level also.  So if your Admins decide they only want you to build library templates, they can suppress the feature for the account or group, and then enable just your user.  And more than one user can be discretely enabled, just in case there are a few people you want to empower this way.

TL;DR: Have your Account Admin contact your success manager to enable your user to build library templates.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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