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E-Sign Error

New Here ,
Jan 11, 2016

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We're trying to send some basic HR docs (I9, W-4, etc.) using e-sign but receive error: "Could not send.  Unsupported file"

The E-sign product description claims that all document types can easily be used so what could be wrong with this document?

Are there e-sign friendly versions of basic HR documents that are available for general use?

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Bug Error

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E-Sign Error

New Here ,
Jan 11, 2016

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We're trying to send some basic HR docs (I9, W-4, etc.) using e-sign but receive error: "Could not send.  Unsupported file"

The E-sign product description claims that all document types can easily be used so what could be wrong with this document?

Are there e-sign friendly versions of basic HR documents that are available for general use?

Topics

Bug Error

Views

211

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 12, 2016

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Hello William,

If the error is specific to a file, can you inbox me the copy of it along with your registered email address so that I can further check?

Regards,

-Rijul

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New Here ,
Jan 12, 2016

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Thank you for your help. Attached are two of the files:

On Tue, Jan 12, 2016 at 4:23 AM, Rijul Raj Khurana <forums_noreply@adobe.com

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New Here ,
Jan 12, 2016

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What's the best way to get a file to you? Now even the most simple file won't work with E-sign.

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Adobe Employee ,
Jan 26, 2016

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Hi Williams,

I have sent you a message in inbox. Can you check that?

-Rijul

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