Editing a Message Template

[garym8249591]

Hi,

When I set up my adobe sign account I created a message template which is automatically populated on the send page when I need to send a document out for signature. I now need to amend this message template but cannot see where to do it. Can you please tell me.

Many thanks

[sameer_puri]

Hi,

You need to be an account admin to make changes to the message templates. If you are one, then click on the Account tab --> Account Settings --> Message Templates. From there you can add/edit/delete message templates that show up on the send page.

Thanks

Sameer Puri

[garym8249591]

Hi

Thanks for your response. Under Account and Account Settings i only have signature preferences or external archive?

Can you please confirm how I can do it.

Thanks.

Gary

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[sameer_puri · Accepted solution]

Looks like you/your subscription may not have access to change Message templates. You need to contact our support team and ask them to enable MESSAGE_TEMPLATES_ENABLED and other related settings for you. They will be able to assist you if this is possible in the type of account you have.

Thanks

Sameer Puri

[maras15688424]

Hi Sameer Puri,

I have the same issue with not being able to change my message template. How would I contact the support team? As I spoke with someone yesterday who told me the only way I can change this issue is to look through the Forums. Which I had already done. Would you be able to help me?

[MeenakshiNegi]

Duplicate post:

Please refer this thread Message Templates for the similar query